At Liz Whatley, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Shopify store.
Information We Collect
When you visit our website or place an order, we may collect your name, email address, phone number, billing address, shipping address, order details, payment status, delivery information, IP address, browser type, device information, and cookie data.
How We Use Your Information
We use your information to process and deliver orders, contact you about your order, provide customer support, improve our website and services, send marketing messages if you have agreed to receive them, prevent fraud, and comply with legal obligations.
Sharing Your Information
We do not sell or rent your personal information. We may share necessary information with trusted third parties such as Shopify, payment providers, shipping partners, service providers, and legal authorities where required by law.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, support secure checkout, and help with marketing.
You can disable cookies through your browser settings, but some parts of the website may not work properly.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. Payments are processed securely through trusted third-party providers, and we do not store complete payment card details.
Delivery Information
Orders are usually delivered within 1-3 days after purchase. Standard delivery for clothing items is £3.80.
Returns
Customers may return eligible items within 14 days of receiving their order. Items should be unused, in original condition, and returned with any original packaging where possible.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, withdraw consent for marketing communications, and ask questions about how your information is used.
Marketing Communications
If you sign up for our newsletter or marketing messages, we may send you product updates, offers, and store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact us through our Shopify store contact page.
Last updated: 27 August 2026