Refund Policy

At Liz Whatley, we want you to be happy with your purchase. If you are not fully satisfied, you may request a return within 14 days of receiving your order.

Returns

Customers may return eligible items within 14 days of delivery. To be eligible for a return, items must be unused, unworn, in the same condition as received, and returned with any original packaging or tags where possible.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, or final sale reasons. Any non-returnable items will be clearly stated on the product page where applicable.

How to Request a Return

To request a return, please contact us through our Shopify store contact page with your order number and reason for return. We will review your request and provide return instructions if your item is eligible.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.

Return Shipping

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect. Original delivery charges may not be refundable unless required by law.

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible with your order details and photos of the issue so we can help resolve it.

Exchanges

If you need a different size or item, please contact us to check availability. Exchanges may depend on stock availability.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please check with your bank or payment provider first, as processing times may vary.